Refund policy
1. RETURN AND REFUND POLICY
30-Day Money-Back Guarantee
We stand behind every product we sell. If you're not completely satisfied with your purchase, you may return it within 30 days of delivery for a full refund.
To be eligible for a return:
- The item must be within 30 days of the delivery date.
- The item must be in its original condition — unused or gently used, with all original packaging and tags.
- You must provide your order number and the email address used at checkout.
How to start a return:
Contact us at info@betterbody.live with your order number and reason for return. We'll respond within 1–2 business days with return instructions.
Return shipping:
Customers are responsible for return shipping costs. We recommend using a trackable shipping method, as we cannot guarantee receipt of items shipped without tracking.
Refund processing:
Once we receive and inspect your returned item, we'll process your refund within 5–7 business days. Refunds are issued to the original payment method. Please allow an additional 3–5 business days for the refund to appear on your statement, depending on your bank or card issuer.
Non-returnable items:
- Items returned after the 30-day window
- Items that are damaged, excessively worn, or missing original packaging due to customer misuse
Exchanges:
We do not offer direct exchanges at this time. If you need a different size, please return your current item for a refund and place a new order.
Damaged or defective items:
If your item arrives damaged or defective, contact us at info@betterbody.live within 7 days of delivery with a photo of the issue. We will send a free replacement or issue a full refund at no cost to you — no return required.
For any questions about returns, contact us at info@betterbody.live.